Essenn Solutions (and its related entities) is bound by the Privacy Act and the Australian Privacy Principles “APP”.
Please note that if at any time Essenn Solutions is required by law to release information about you or your organisation, Essenn Solutions must cooperate fully.
Why does Essenn Solutions collect information and how is your information used?
Essenn Solutions collects information directly from you or your organisation when we are engaged to provide accounting, taxation, audit, financial planning, corporate affairs and management consulting services.
Essenn Solutions also collects information pertaining to your financial affairs from third parties such as the Australian Taxation Office (ATO), Australian Securities and Investment Commission (ASIC), banks, financial institutions, solicitors, insurance companies, suppliers, software providers and customers of your business and other industry regulatory bodies. This information is collected in order to complete the various services that you have engaged us to perform. When you send an email or other correspondence to us or an employee of Essenn Solutions we collect and store the details and contents of the email and/or correspondence.
Essenn Solutions also uses the information collected to send you information relating to you or your business (either by post, fax or e-mail) that you have requested.
Essenn Solutions may also from time to time use the information to send you information that has not been explicitly requested, such as a newsletter or other information that may be relevant to you or your circumstances.
If at any time you receive material that you did not request or do not want to receive any more, please refer to the Correcting and Updating Your Profile section below or contact the partner responsible for managing your affairs.
Essenn Solutions collects information from and about prospective employees to enable us to assess whether they are suitable for employment.
What happens if you do not provide information?
If we do not collect requested information from you we are unable to complete the work that you have engaged us to perform. As a result we may be unable to satisfy the statutory reporting requirements as set down by regulatory bodies, on your behalf. Consequently significant penalties may be incurred, and we cannot provide accurate advice and consulting services to you, which may be to the detriment of your business in the long term.
Who does Essenn Solutions disclose information to?
Essenn Solutions will not sell, rent, trade or otherwise supply to third parties any information relating to you or your business except as necessary to carry out our business or as required by law or other legal processes.
Essenn Solutions develops aggregate reports which may incorporate some of the information collected. These reports are for use by us and our business partners. However, these reports do not include any personally identifiable information.
How will Essenn Solutions keep your information secure?
Essenn Solutions have security measures designed to protect against loss, misuse and/or alteration of any information under its control. These include: –
- Premises that are fully secured.
- Access to our computer systems is restricted and all data is password protected.
- All Essenn Solutions employees, as part of their employment contracts, are required to sign confidentiality agreements. These agreements are specifically designed to protect the privacy of our clients and their businesses.
Users may find advertising or other content on our Site that link to the sites and services of our partners, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies. As you browse Essenn solutions website, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, Web Fortuners, then enables us to present you with retargeting advertising on other sites based on your previous interaction with Essenn Solutions. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page http://www.networkadvertising.org/choices/ to opt out of AdRoll and their partners’ targeted advertising.
Correcting and updating your information
Essenn Solutions gives you the following options for accessing and modifying information previously provided:
- You may gain access to information that Essenn Solutions has collected about you and your business, by contacting the partner responsible for managing your affairs. Essenn Solutions will not charge you for responding to such a request, unless costs are incurred in providing the information.
- You may email, fax or post any changes to your personal or business details to the Essenn Solutions office.
At all times, the Company’s conduct in responding to a complaint will be governed by the following principles:
- All complaints will be treated seriously
- All complaints will be dealt with promptly
- All complaints will be dealt with in a confidential manner
- The privacy complaint will not effect existing obligations or the commercial arrangements that exist between the client/contact and the Company or employee and Company.
If a formal complaint is sought to be made, clients/contact/employees should do so in writing to the Company’s Privacy Officer or HR department, or one of the Company’s Directors. All complaints will be recorded appropriately.